Exhibitor FAQ

Is it possible to order booth services on-site?
Yes, exhibitors are able to order services on-site but only a limited number of services are available for on-site orders. Exhibitors shall make on-site orders at the Exhibitor Services Centre at Ground Floor (next to Exhibition Hall 2).

We recommend exhibitors to make pre-orders to ensure smooth and seamless exhibiting journey. Advanced bookings can be made at Exhibitor Services Centre Portal or you may contact our dedicated Exhibitor Services Centre (ESC) team at exhservices@klccconventioncentre.com or +603 2333 2603.
How to order services for my booth?
You may order a range of booth services including food and beverage, internet, water facilities, rigging, stand cleaning and audio visual in advance of your event online at Exhibitor Service Centre Portal or you may contact our dedicated Exhibitor Services Centre (ESC) team at exhservices@klccconventioncentre.com or +603 2333 2603.
Am I allowed to bring in external catering supplier for my exhibition stand?
The Kuala Lumpur Convention Centre has exclusive rights catering rights for the venue. We kindly ask that no outside food and beverage is brought into the venue unless directly related to your business i.e. imported or manufactured by your company and that these items are restricted to sampling sizes. For further information about booth catering options outside of the list online, please contact our Exhibitor Services Centre (ESC) team on +603 2333 2603 or at exhservices@klccconventioncentre.com.
As an exhibitor, am I entitled for any parking discounts?
Exhibitors are encouraged to opt for Early Bird Rate as listed on https://parking.klcc.com.my/homepage/kuala-lumpur-convention-centre/. Terms and conditions apply.
For custom exhibition stand, am I required to get approval from Kuala Lumpur Convention Centre?
Yes, you will need to provide rendering of the customised booth design highlighting dimensions and structural elements. It must be submitted to the official contractor appointed by the Event Organiser for further action. Please refer to your Event Organiser for the contact details of the appointed official contractor.
What is the process if I intend on providing food and/or beverage samples at Kuala Lumpur Convention Centre?
You have to complete the Food and Beverage Sampling permit and submit it to exhservices@klccconventioncentre.com for further review, ideally fourteen (14) days prior to event date. This only applies to exhibitors who are not involved in the F&B industry.
What is the deadline for ordering services or submitting permits?
All exhibitor orders and permit forms must be submitted at least fourteen (14) days prior to the first move-in day.
Is there any advance payment requirement for ordered booth services?
All exhibitor orders must be fully paid before show day. The incentive rate is only applicable if both the orders and full payment are received at least seven (7) days prior to the event. If the order and payment are made after the seven-day cutoff, a late order fee of 30% will be incurred.
Do you accept payment in different currency?
Yes, we do. You may request your invoice to be in USD at exhservices@klccconventioncentre.com
Do you have free Wi-Fi?
Free Wi-Fi is available throughout the venue with a capped speed of 5Mbps per device.
Where can I find the permit forms?
You can find these documents in the Exhibitor Toolkit, which also includes a lot of other useful information such as loading dock information, rigging points and floorplans.
To whom should we direct our freight enquiries to?
Please direct all freight enquiries to your Event Organiser.
May I park my car in the Loading Dock to make deliveries to my booth?
Exhibitors may utilise the loading dock for a maximum of 15 minutes to unload their goods, but the driver must stay with the vehicle. Once the deliveries are made, the vehicle must vacate the loading dock.
As an exhibitor or an exhibitor's supplier, may I take my items directly to my stand?
Yes, small items can be hand-carried to your stand. You may park at the Concourse or P1 and proceed to the event space.

NOTE: Large trolleys and freight are not permitted in guest lifts; for delivery of large or bulky freight, please liaise with your Event Organiser to obtain specific pass and proceed to the loading dock connected to your event space.

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